You will not be able to amend your delivery information once your order is placed, but we’ll try our best to help. Please drop us a message here as soon as possible.
FAQ's
Frequently Asked Questions
This page answers most of your general enquiries or commonly asked questions about our shipping and payment processes, our educational toys and how to place order.
How do I place an order?
Feel free to browse toys at our shop, add them to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is complete.
Are your toys safe for young children?
Absolutely! All our toys meet safety standards and are clearly labeled for age-appropriate use.
Do you offer bulk or wholesale orders?
Yes, we do provide special options for bulk and wholesale orders. You may reach out to us at +65 67431184 or email us directly at sm.support@lancashire-toys.com.sg for further discussion.
How can I contact customer support?
You can reach us through our Contact Us page or email us at sm.support@lancashire-toys.com.sg. Our team is here to help during business hours: Monday – Friday 9am to 5:30pm.
What payment methods do you accept?
We accept all major credit/debit cards, Stripe and other secure payment options, including PayNow.
You may also opt for self-pickup option for your toy purchase. We are located at Ubi Road 1, Kampong Ubi (Industrial Estate) Blk 3016, Singapore 408706.
Why is my payment failing?
There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can do to fix them.
- Before/when purchasing, please always ensure that you have a steady internet connection and there are sufficient funds in the account associated with the card you are using!
- Please make sure to double-check all your card information, including the zip/postcode of your billing address or billing country is correct. In addition, double-check that the card you are trying to use has not expired.
- In most cases, if all the information you are providing is correct but your card is still being declined, this could be due to your bank rejecting the payment.
If you find yourself in this situation, we would recommend trying to use another card (or PayPal), or contact your local bank to tell them that you are making this transaction before you try again.
Can I cancel or change my order?
Unfortunately, amendments to your order cannot be made after the order has been placed.
Please double-check your order details at checkout and before making your payment.
Where is my order confirmation email?
Please check the email account you used to complete your order.
Your order (as well as dispatch) confirmation email should be there.
If you can’t find your email, please:
- Search your inbox for “Lancashire toys” or the name of the item you ordered.
- Check your junk/spam folders.
What can I do if my product is faulty or defective?
Take a picture and email it to our address at sm.support@lancashire-toys.com.sg for us to make the necessary arrangement for the replacement of the faulty products. Kindly note that our company does not hold any cash refund policy.
Can I return or exchange my order?
Unfortunately, we do not practise returning or exchanging of orders once items have been confirmed and purchased.
How can I contact customer support?
You can reach us at +65 67431184 or email us at sm.support@lancashire-toys.com.sg. Our team is here to help during business hours: Monday – Friday 9am to 5:00pm.
How long does shipping take?
Orders are processed within 3-4 working days (excluding Saturdays and Sundays).
Delivery timeframes include packing of your order upon confirmation.
Do you offer free shipping?
Yes, we offer free shipping for orders over $50 within Singapore.
Consider joining the Lancashire Toys family as one of our valued members to get your one-time free shipping for your first order with us!
How can I contact customer support for my shipping orders?
You can reach us through our Contact Us page or email us at sm.support@lancashire-toys.com.sg. Our team is here to help during business hours: Monday – Friday 9am to 5:00pm.
Can I change my delivery information?
Do you ship internationally?
Yes, that can be arranged. Please reach us at +65 67431184 or email us at sm.support@lancashire-toys.com.sg to discuss further!
What happens if I missed my scheduled delivery?
Additional shipping charges will be incurred as a new trip cost as a result.
Contact Us
Opening Hours
- Monday - Friday : 9:00am - 5:00pm
- Saturday & Sunday: Closed
- sm.support@lancashire-toys.com.sg
- +65 6743 1184
- +65 8292 6808